Payment & Returns Policy

The following policy explains the payment methods which we accept for our online orders, how we handle back order / out of stock items, as well as our returns policy. If you have any questions, please feel free to reach out to us by calling 1-855-999-3329 or emailing us at support@spectorandsage.com

Payment Methods

We accept Visa, MasterCard, American Express, Discover, and PayPal as Amazon Pay. We do not accept personal checks.

You are welcome to call in your orders to our fulfillment center at 1-855-999-3329. We are in the office from 9am to 4pm (EST) daily but feel free to leave a message if you get our voice mail.

Credit Cards

If your card is declined, often it is due to an incorrect address or security code. We take our customer’s security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. It is also for security reasons that we do not have access to your full credit card number and ask that you call us at 1-855-999-3329 with your credit card information. Our customer service representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information – as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment, not at the time the order was placed.

PayPal

Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared. Standard credit/debit card payments through PayPal process immediately.

Amazon Pay

We are happy to offer customers the ability to pay for their order using their Amazon account. You may choose this option at checkout. You will be taken to a screen which will allow you to log into your Amazon account and you may use any payment method you have stored within your Amazon account. Orders are processed under the same terms as if you paid directly with a credit card on our website.

Out of Stock Items

While we strive to keep all of our products in stock, we do occasionally run out of items. If you place an order and an item goes out of stock while your order is in the warehouse, we will ship out everything else and backorder that product.You may see this on the packing slip with your order and we will send you an email notification. The back ordered item will be shipped when we have it back in stock (no additional cost to you).

If an item on back order has not come in within 2 months, we will automatically cancel the item and preform a refund to your original payment method. If at any time, prior to the order coming back in stock, you may request a refund of any back ordered item(s).

International

If your order is traveling internationally, we will delete the item off your order, refund the difference and ship the rest. Item cancelation saves you on duty fees based on items on the packing slip that were not received.

Returns Policy

We welcome returns within 45 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition: jewelry, unlit candles, books, apparel (unworn with tags attached), stones, crystals, glassware, storage boxes. Due to state health code, we are unable to accept returns of any bath/body products in which the original seal has been broken. This includes, but is not limited to bath bombs, bath salts, bars of soap, lotions and perfume All refunds are applied to the original method of payment. initial Shipping fees and return shipping fees, including associated fees/duties/taxes, are at customer’s expense.

All returns require a RMA (return merchandise authorization) number Before you send your return. Please contact us at support@spectorandsage.com to receive a RMA number. Please allow us 10 business days to process your return upon receipt in our warehouse.